The laminate flooring installed requirements some repair. Bob and Tom arrived out and took pics and notes to what necessary to be performed.
We eventually acquired a hold of somebody through the Business just after demanding customer support not to hang up on us again and the individual associated they'd just send some other person out for a unique in Property estimate. The organization already experienced our room measurements, what style and flooring we preferred, why would we need Yet another human being to come back to our property? Properly we agreed and waited till November 28 for an additional in Household estimate and Normally the consultant was a no call and no present. I identified as customer care 3 times following the reprenever shpwed plus they instructed me just to reschedule for one more working day since the agent didn't display… I needed to just take off do the job, costing funds, for them not to phone or display and check with I just make A further appointment? We’ve been serene up so far but this drew the line, we hold having lied to and just want our a refund.
CS Kim identified as me to set up a date in Feb 2017 (which I postponed due to my spouse’s medical procedures). Trevor instructed me prior to leaving my property that he was approving a complete substitution and not to worry.
We sincerely apologize to the hold off and recognize your disappointment. We’re informed that Now we have spoken to you, and possess rescheduled your installation for seven/3. We’ll proceed to comply with up with you to ensure that your installation receives completed as scheduled.
To stop anymore heartache and disappointment from Empire Today, I truly feel the same as Don and concur along with his e-mail. remember to consult with Don’s 8th paragraph of his e-mail.
August 2, 2017 at 1:54 pm We Employed Empire Today to set up carpet within our Place of work, On July 18, 2017. They needless to say took a deposit for our invest in and scheduled installation. The main team of installers came and made a decision they didn't desire to do The task, since we've been a firm that works, they would have to get the job done all over us. We presented to maneuver all of the furniture ourselves so that you can get The task performed, they just walked off The work, stated it wasn't Prepared and left. We known as our salesman and explained to him what transpired, he reported the installation workforce instructed him it wasn't ready. The salesman knew when he came to our corporation that we might be Doing work and the installation must be finished office by Workplace, the salesman mentioned his installers would transfer the home website furniture also, but we felt we could take two or three our staff and enable transfer the home furniture to produce there work easier. Several working day later a different team of installers came, needless to say ten am rather than 7 am that we were advised they might be there. They might only get to a small part of The work carried out considering the fact that they arrived so late. The third working day we experienced installers, Enable’s just say installer considering that only (1) confirmed up, after hearing us complain he lastly got some aid around 2 PM and advised us he experienced to stay late for the reason that he experienced One more work to go to the subsequent working day.
At the moment, I used to be fully bewildered and contacted the Number one-866-588-0124 affiliated with the textual content message. Just after Talking to that individual, I was provided a support ticket Number one-3289601117. In the meantime, above one hour and also a fifty percent later, I still haven't read back from anybody. Both equally my husband And that i took off get the job done today to accommodate the installation. We had to rest at my daughter’s house very last night because for every Empire’s Guidance, we broke down the bedroom sets. My house has actually been totally disassembled for this installation. This really is an horrendous inconvenience which I predicted could well be for someday only. After frequent contacting to Empire, they promised to do the installation on Saturday, July seven, 2018. They cancelled again on Saturday early morning immediately after sending confirmation email messages. They blamed the warehouse without any available products this time. So far, right after 72 hrs, Tommy the First profits individual nonetheless hasn't returned our phone calls or manufactured any these kinds of apology or assure to repair this nightmare!
We apologize on your knowledge, and assure you that we acquire matters like these severely. We’ll be further reviewing your considerations and can be in touch along with you quickly.
In addition to Don’s e-mail, Here's a pair to incorporate for the dissatisfaction with Empire Today as well as panic of having your business keep on to deceive us with you trying to take care of the continuous difficulty.
June 14, 2018 at five:01 pm My working experience with Empire has long been superior and undesirable. The carpet installers have been excellent and arrived out in a brief amount of time. However, the blinds have taken three months Considering that the ultimate measurement And that i haven’t read from any one on when they would be installed. I have called the customer service many times they usually couldn’t describe why I’m experiencing these complications.
– Chicago/Milwaukee customer support identified as me inside three times and still left a voicemail. I termed again and remaining a voicemail for them. Right after 3 times I referred to as and left A different voicemail. 3 extra times when by and not using a return phone and I decided to get in touch with the primary customer care line. The Woman I spoke with attempted to reach a person but was only capable to depart a voicemail. Right after 3 additional days I yet again termed customer service and asked them to escalate as I was losing my time, getting no response and very annoyed.
Update on tile difficulty….we felt that given that we really need to re-do the bogs ourselves, we do not want any Portion of Empire coming to install new baseboards to fix damages. We want very little far more to perform with Empire Flooring, their insufficient customer care, nor their installers.
2. The floating ground has now divided here on the seams in two unique places. I want rapid response on this situation you should.as I'm worried this is going on.
You should email us at customersupport@ empire-today.com with both equally your Make contact with and account info. Make sure to mention headquarters in the subject line.